reputed for supporting sophisticated key telephone
systems and PABX equipment since 1985. The
centrally located Service Centre is equipped to
handle repairs down to the component level
The Quick-Response Centre
The On-Line Call Management System, developed
in-house by Neutron, extends quick and efficient
response to a service call. This system monitors
customer calls, engineer movement and reduces
Engineers at Neutron Service Centre use remote
maintenance facility of Telephony Systems and
connect through serial-port or ISDN to analyze the
customer system data. Customer problems are then
solved through remote programming.
Mobile Service Vans
Neutron has Mobile Vans which are fully stocked
with all spares in order to make these immediately
available to customers for replacement.
Neutron HELPLINE - 2414 1054
Neutron has an exclusive telephone line as a
Helpline for Neutron Customers on HOW-TO-USE
features of Key-Telephone systems. This helpline
is enabled with caller-Id and pop-up screen
feature. When a customer calls, the calling number
is captured and processed by our computer. The
customer’s information pops-up on the screen to
enable the help-line operator respond faster.
Preventive Maintenance / Annual Maintenance
Preventive maintenance helps optimize the
operating life cycle of a system by timely
intervention to ensure the system can be
maintained in superb condition for years.
Pre-scheduled preventive maintenance calls are
included in Neutron's Annual Maintenance Contract.